RSN PERFORMANCE AUSTRALIA LTD PTY POLICIES
* Images are a representation only of the parts. Actual part may vary.
We do not accept responsibility for any loss, damage, however caused which you may directly or indirectly suffer in connection with your use of this web site or any linked web site, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this web site.
Whilst we have no reason to believe that any information contained on this web site is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information nor do we undertake to keep this web site updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website.
You should contact us to confirm the accuracy and currency of any information before acting on the basis of that information.
Terms and Conditions
RSN Performance Pty Ltd is a retailer and wholesaler of automotive parts.
The website at www.rsnperformance.com.au (the "Website") is a shopping website where you can browse, select and order products, advertised on the Website, from RSN Performance Pty Ltd .
In the context of the Website, and these terms and conditions, "we", "our" and "us" means RSN Performance Pty Ltd and "you" and "your" means you, the user or customer of the Website, or the customer of RSN Performance Pty Ltd.
The use of the term "product" includes the plural "products".
Except if otherwise required by law the following terms and conditions and our Privacy Statement and Policy, govern your use of the Website and/or the purchase of products from us. They describe the rights and responsibilities of both you and RSN Performance Pty Ltd). If you use the Website, or purchase products from us, you agree to be bound by these terms and conditions.
If you do not agree to the terms and conditions, and our Privacy Statement and Policy, do not use the Website or purchase products from us.
The information on this site is governed by Australian law.
The use of the website is on an "as is" basis and is entirely at your risk. We shall not be responsible for any detriment incurred by reliance you place on this Website or its contents.
CHANGES TO TERMS
Because of frequent changes in internet technology and applicable law we reserve the right to make changes to these terms and conditions at any time.
CHANGES TO PRODUCTS
RSN Performance Pty Ltd may make changes in the RSN Performance products described, and to other content of the Website, at any time without notice.
We make every effort to ensure that product descriptions on our Website are accurate. However some inaccuracies, such as typographical errors or misinterpretations, may occur.
We reserve the right to correct such inaccuracies or typographical errors as they are identified.
All depictions contained on the Website, or in any catalogue, are for illustration purposes only.
The price displayed for products on the Website, or in any catalogue, represents the full price, including GST(Goods and services tax), for the product itself but does not include postage/delivery charges which will depend on the destination.
We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.
All of our prices are in Australian dollars (AUD)
Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price for our products, email or phone us with the details of the supplier together with prices of the product required and we will provide you with a more competitive price.
You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under 18.
By placing an order with us you acknowledge that you are over eighteen (18) years of age.
Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.
INTERNET COMMUNICATIONS & USE OF WEBSITE
By using the Website, you consent to receiving communications electronically via email. We will communicate with you by e-mail or by posting notices on the Website. If at any time you wish to stop receiving promotional emails from us you can unsubscribe using the link at the bottom of said email.
The nature of Internet communications means that communications may be susceptible to data corruption, interception and delay, which we are not responsible for.
When you visit our Website our Website may automatically send you a "cookie".
A cookie is a piece of text from a web server to your computer, sent over the internet, and is used to identify you. This information does not personally identify you, but it may tell us that the computer which you are using has visited our Website and what areas of the Website you have browsed.
You may decline cookies by adjusting the setting of your browser, however, this may affect the functionality and accessibility of the Website. For more information on cookies see our Privacy Statement and Policy.
Material contained on the Website may be protected by copyright. You may use the Website for personal and non-commercial purposes. You must not use, copy, distribute, transmit, store or publish any material on this web site, without obtaining our prior written consent. Registered trade-marks and logos must not be used or modified in any way without obtaining the prior written consent of the owner of the trade- mark or logo.
The Website, and the products, technology and processes contained in the Website, may be the subject of other intellectual property rights owned by third parties. You agree, that no license is granted to you, in respect of those intellectual property rights, other than as set out in these terms and conditions.
ONLINE PURCHASING ACCOUNT
An account is NOT required to purchase from the website. You may, however, establish an account with RSN Performance Pty Ltd to improve your return online shopping experience. This account is established through Website if desired.
We retain sole discretion in relation to;
- (a) to terminate accounts; or
- (b) to remove or edit account details.
You agree to provide an accurate email address, delivery address(s), billing address(s) and telephone number for any online purchases or account registration. Incorrect information provided may lead to a delay in delivering the product ordered by you or non-delivery of the product. You are responsible for the confidentiality of your account password. Your password and account details are stored on a secure server.
You may not have more than one active account, and your account is non-transferable.
These terms and conditions together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.
When you place an order with us you have made an offer to purchase the product that you have chosen.
You can place an order, via the Website, by clicking the "Add to Cart" button.
When we issue a tax invoice to you we have accepted your offer. Both the offer and acceptance are based on these terms and conditions.
We may notify you when we process your order by sending you an order confirmation and tax invoice. The order confirmation and tax invoice may be sent via email. In order to prevent credit card or payment fraud your offer can only be accepted by us after it has passed our validation procedures.
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.
We accept payment by the use of Credit and debit cards from Visa and Mastercard.
Payment will not be processed until we have received all relevant information required for processing to be completed. An attempt to complete the payment will be made electronically when the “place order” button, on the checkout page is clicked. Notification of a successful transaction will be made by the redirection to a success website page. If the transaction fails, for any reason, redirection to a failure page will occur.
Credit and Debit Cards
We accept all debit and credit cards.
We process credit card and debit card payments when you checkout from the product order screen.
All payments will are charged in Australian Dollars.
We will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
When purchasing from RSN Performance Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support at email@example.com
SHIPPING PRACTICES AND DELIVERY POLICY / CUSTOMER SERVICE POLICY
Items purchased are shipped from our stock warehouse located in Epping, Victoria. Our delivery partners are Australian Air Express, Australia Post, Pack and Send. If, for any reason, your order, or part thereof, cannot be shipped you will be notified promptly.
Orders are dispatched within two business days, from the time that payment has been received in full, and delivery time is estimated to be between 2-12 business days depending on your location. Most items however will take less than 5 business days.
RSN Performance Pty Ltd ships goods Australia wide.
If you are not available, when our delivery partner attempts a delivery, a card may be left advising you that your order will be available for you to collect from your local post office. If no such arrangements can be made, we, or our delivery partner, will attempt to contact you to arrange an alternative delivery time.
For international customers, FEDEX and Australia Post are our delivery partners.
Please note that our delivery and freight charge's will not include any taxes and duties imposed by your local government or any other non-Australian regulatory authority. You will be liable for these amounts. These amounts may be paid, in advance, by FEDEX or Australia Post, and you will be liable to reimburse them, for such payments.
Some items are hazardous and shipping restrictions apply (for both Australian and International Orders). Should a shipping restriction apply, we will contact you. Alternatively, please contact our sales department, during business hours, to discuss any such restriction
For security reasons, we do not ship to post office boxes (for both Australian and International orders).
SHIPPING RATES AND HANDLING CHARGES
Please note that shipping and handling rates are calculated based upon your location and the weight of your order. Upon completion of your order our shipping calculator will display and add the shipping charges to your total order cost.
All goods shipped by RSN Performance Pty Ltd will be insured at a cost of $0.50 per $100 value of the goods. If there is a need to claim on this insurance please contact RSN Performance as soon as possible.
RSN Performance Pty Ltd, recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customers includes visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising customers. Where appropriate we will handle personal information relying on the media exemption (but complying with the Australian Press Council Privacy Standards), related bodies corporate exemption and the employee exemption in the Privacy Act.
We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information. We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents.
USE OF INFORMATION
We usually collect personal information such as your name, address, telephone number. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it. We use your information to provide our services to you, to fulfill administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes. We may also use your personally identifiable information to assist us in improving our products and services and we may also be in touch to let you know about goods, services, or promotions that may interest you. By providing us with this information you acknowledge and consent that we are able to contact you by mail, email (or other electronic communications) or by telephone. When we collect your information, we will give you the ability to indicate that you do not want us to use your personal information for disclosed secondary purposes. At any time, you may notify us of your preference on this issue by contacting us by any of the methods listed below. At any time, you may notify us of your preference on this issue by contacting our privacy officer as set out at the end of this document. Please allow a reasonable time for your preference to be implemented.
USE OF AGGREGATE DATA
We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites. RSN Performance Pty Ltd may use personally identifiable information in aggregate form to improve our goods and services including our Web sites and make them more responsive to the needs of our customers.
RSN Performance Pty Ltd ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
ONLINE LINKS TO THIRD PARTY AND CO-BRANDED SITES
WHAT YOU SHOULD KNOW ABOUT INTERNET PRIVACY
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your own computer. Whenever you voluntarily disclose personal information over the Internet, this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.
RSN Performance Pty Ltd, will accept product returns and provide you with a refund, exchange or repair where:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the sample or our description; and
- You can present your RSN Performance receipt or other adequate proof of purchase.
WARRANTY CLAIM PROCESS
Before any warranty claim is made, we ask that you do the following;
(a) Consider the product instructions to ensure that the product is being correctly used; and
(b) Follow any troubleshooting procedures supplied with the product (some help may be offered for the product at our website or the manufacture's website).
If the problem continues, the RSN Performance Pty Ltd Warranty Department should be contacted at firstname.lastname@example.org to determine if the problem can be resolved before the item is returned to our store.
If no solution can be found, the product/s should then be returned for testing at the following address:
Attn: Warranty Department
57 Hayston BLVD
Epping Vic 3067
The goods must be accompanied by the following:
(a) A RSN Performance Warranty Claim Form (which can be obtained by contacting our Warranty Department
(b) A copy of the purchase invoice or receipt.
Please note that all freight, and other costs associated with the return of the product, to our business address will be at your cost.
Should the product sent back for testing be found not to be defective from manufacturing or component defect, all return freight charges will;
- Be your responsibility; and
- Will be charged to your account on return of the tested product/s to you; or
- Will need to be paid, in advance of the product of the product being return to you, if you do not have an account with us.
Should the product/s sent back to us be proven to be faulty, not of acceptable quality or component defect, the product will then be repaired, replaced, exchanged or a refund granted to you.
Claims for compensation or reasonable freight expenses, incurred in returning your purchase, should be addressed to our warranty department at the address above and need to be accompanied with supporting evidence.
We may elect to return the product to the manufacturer to determine the nature of the problem. We reserve the right not to offer an exchange, refund or repair where the item faults;
- Is a result of misuse or neglect; and
- Failure to use part or product, in accordance with manufactures instructions, including failure to install correctly; and
- Water damage, or corrosion.
All warranty claims, must be made within 3 months from the date of purchase.
The use of our products for motorsports purposes, in most circumstances, is contrary to the manufacture’s design specifications and not in accordance with the manufactures instructions.
Accordingly, the use of our products in motorsports, will, in most circumstances, void the products warranty.
We reserve the right to refuse to cover any labour expenses incurred by the customer or 3rd party installer.
If you wish to return an item because you have changed your mind about your purchase, we will offer you a credit, exchange, or refund provided that:
- You return the item within 14 days of purchase;
- You produce your original RSN Performance receipt at the time you return the item.
- The item is in re-saleable condition, meaning that:
- It is in its original packaging, including instruction manuals and all accessories.
- It is unopened, unused and in its original condition;
- A return claim form (available by contacting email@example.com) is completed.
- You pay our restocking fee, levied at 10% of the purchase price of the returned item.
If these requirements are not satisfied RSN Performance Pty Ltd reserves the right not to offer and exchange, refund or store credit.
- No returns will be accepted unless the conditions detailed above are satisfied.
- Please make sure you have all the above paperwork attached to the goods so there are no delays in processing the return.
- All freight on goods returned for credit must be pre-paid.
- Please note that goods returned for credit, refund or exchange must not have been used / fitted or modified in any way. Goods failing to meet this requirement will be refused credit and returned to you at your cost.
- Goods purchased from our “Specials List”, package deal components or buy-ins / specially procured non-stock lines will not be accepted for return.
- All returns must be explicitly approved by the RSN Performance Pty Ltd Warranty Department before the goods returned to our store/office.
- Goods that are short supplied must be referred to RSN Performance Pty Ltd within 7 days of receipt.
- Please note that receipt of goods by our warehouse should not be seen as an obligation by us to issue a credit, or to provide you with a refund.
- Under no circumstances should credit/refund requests be deducted from account payments. This is a violation of our accounts policy.
Any further questions regarding this policy should be directed to the RSN Performance Pty Ltd Warranty Department. You can contact the Warranty Department via email firstname.lastname@example.org
OUR CONTACT DETAILS
Our contact details are below
RSN Performance Pty Ltd